Colchester Osteopath

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Tel: 01206 322 836 | Mob: 0797 4144 593

Privacy Policy

GPDR PRIVACY NOTICE 2018

This document refers to personal data, which is defined as information concerning any living person, that is not already in the public domain.

The General Data Protection Regulations seeks to protect and enhance the rights of EU data subjects and covers the safeguarding of and protection against unlawful processing of personal data.

The Practice

Practitioners of Dedham Osteopathy (“the Practice”) diagnose and treat various health conditions, in compliance with their governing bodies’ regulations. Full details of which can be provided on request.

Personal Data

Your personal data (including detailed medical information and notes of each consultation) provided to/collected by the Practice is always held securely.

Members of the Practice will use your contact details to send out confirmation/reminders of appointments; submit invoices/correspondence/exercise data; and contact you to discuss your treatment.

The Practice does not sell patients’ personal data to third parties. The Practice only shares personal data with other medical practitioners when their advice/further investigation is sought. This personal data will only be shared with the patients’ consent (which is sought during consultation with a member of the Practice).

The Practice does not undertake any targeted marketing, so your personal data is not held by any third parties or the Practice on this basis.

The Practice’s website uses Cookies on its website, which is a small text file that is placed on the hard disk of a visitor’s computer. This file contains data so you can be recognised as a visitor. It does not allow us to see who visits our website or from which pc/device the visits take place. If you do not wish to have cookies placed on your computer, you should consult the browser that you are using.

Legal Basis for Processing Personal Data

The Practice obtains and processes your personal data in accordance with the Codes of Practice / Guidelines set out above.

Legitimate interests pursued by the Practice

To promote treatments for patients with all types of health problems for osteopathy, physiotherapy, acupuncture and massage therapy

Consent

The Practice is deemed to have received your consent to process your personal data and store it as set out above. You can withdraw your consent at any time by contacting the Practice either in writing or by telephone. Contact details for the Practice are set out at the end of this Privacy Notice.

Disclosure

The Practice does not sell patients’ personal data to third parties.

The Practice will share personal data with other medical practitioners when their advice/further investigation is sought. This personal data will only be shared with the patients’ consent and this consent should be obtained during your consultation. Each time consent is given to contact another medical practitioner, it will be duly noted against your personal data held online. Each practitioner of the Practice has their own login and separate password to log in to this site.

Retention Policy

Notes of treatment/advice given must be maintained by practitioners under the General Osteopathic Council Code of Practice, Clause 116; the Chartered Society of Physiotherapy PD061; and NHS Guidelines. All these bodies state that such notes must be retained for a minimum of 8 years from the patient’s final consultation date or, if the patient was a child during their treatment, until their 25th birthday (Practice Standard D6(3)).

Data Storage

All data is held by companies that are compliant with UK data laws.

Your Rights as a Data Subject

Upon request, the Practice will confirm what information it holds relating to you.

At any point whilst the Practice is in possession of, or processing, your personal data, you have the following rights:-

  • Rights of Access – you can request copies of the information we hold
  • Right of Rectification – you can correct data that is incorrect or incomplete
  • Right to be Forgotten – in certain circumstances, you can ask for your data to be erased from our records.
  • Right to restriction of processing – in certain circumstances, you have the right to restrict processing.
  • Right of portability – you can request the data held by the Practice be transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing, e.g. direct marketing.
  • Right to object to automated processing, including profiling – you have the right not to be subject to the legal effects of automated processing or profiling.

In the event the Practice refuses a request under your rights of access, it must provide you with the reasons why and you have the right to legally challenge this decision.

Your Rights to Request Information

You have the rights to request the following information:-

  • Identity of the personnel at the Practice who determine how and why your data is processed.
  • Contact details of Data Protection Office, where applicable.
  • The purpose and legal basis for processing your data.
  • If the processing is based on the legitimate interests of the Practice and information about these interests.
  • The categories of personal data collected, stored and processed.
  • Recipients/categories of recipients the data could be disclosed to.
  • How long your personal data will be stored.
  • Details of your rights to correct, seek erasure of, restrict or object to such data being stored/processed.
  • Information on how to withdraw your consent at any time.
  • How to lodge a complaint with the ICO.
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected from yourself.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
  • Request for Access to Personal Data

    Any patient wishing to have access to copies of their personal data held by the Practice should contact Louise Jackman via email at This email address is being protected from spambots. You need JavaScript enabled to view it. , telephone on 01206 322836 or post at Dedham Osteopathy,19 Dedham Vale Business Centre, Manningtree Road, Dedham, Essex CO7 6BL.

    Complaints

    In the event that you wish to make a complaint about how your personal data is being processed by the Practice, you have the right to complain to the Practice. All complaints should be made to Louise Jackman via email at This email address is being protected from spambots. You need JavaScript enabled to view it. , by telephone on 01206 322836 or in writing to Dedham Osteopathy, 19 Dedham Vale Business Centre, Manningtree Road, Dedham, Essex CO7 6BL.

    If you do not receive a response within 30 days, you can direct your claim to the ICO either at https://ico.org.uk/global/contact-us/email at Wycliffe House, Water Lane, Wilmslow, SK9 5AF or on 0303 1231113.